Terms of Service

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), the operator of the website located at luce-food.rest (the "Website") and the associated food service operations.

By accessing our Website, placing an order online, by phone, or in person, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to such entity. If you lack such authority, you may not use our services on behalf of that entity.

These Terms are governed by the laws of the United States and the applicable laws of the state in which Pizza Luce operates. Our services are intended for users who are at least 13 years of age. By using our services, you represent that you meet this minimum age requirement. For orders involving alcoholic beverages (where permitted by applicable law), you must be at least 21 years of age and may be required to present valid government-issued identification upon delivery or pickup.

2. Description of Services

Pizza Luce is a food service establishment that offers customers the ability to:

• Browse our menu and food offerings through our Website at luce-food.rest;
• Place online orders for pickup or delivery of food and beverages;
• Create and manage customer accounts for streamlined ordering;
• Receive promotional offers, coupons, and loyalty rewards (where applicable);
• Contact our team for catering inquiries and special event orders;
• Access information about our locations, hours of operation, and menu items.

Our services are provided subject to these Terms and all applicable local, state, and federal laws and regulations. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice, including the availability of any menu item, feature, or content.

Pizza Luce makes no guarantee regarding the continuous, uninterrupted availability of our Website or online ordering services. Scheduled or emergency maintenance, technical difficulties, or circumstances beyond our control may affect service availability. We are not liable for any inconvenience or loss resulting from such unavailability.

Delivery services, where offered, may be subject to delivery radius limitations, minimum order requirements, delivery fees, and estimated delivery times. These parameters are subject to change without notice and may vary based on location, time of day, and operational capacity. Estimated delivery or preparation times communicated through our Website are approximations only and are not guaranteed.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order, including your name, contact information, delivery address, and payment details;
• Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized access to your account at [email protected];
• Accept responsibility for all activities that occur under your account;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services;
• Use our Website and services only for lawful, personal, non-commercial purposes unless otherwise authorized in writing by Pizza Luce;
• Be present at the delivery address at the time of delivery, or make arrangements for an authorized adult to accept the delivery on your behalf;
• Promptly review and inspect your order upon receipt and notify us of any discrepancies or issues.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Conduct: Using stolen, unauthorized, or fraudulent payment methods; placing false or fictitious orders; or engaging in any form of financial fraud in connection with our services;
• System Interference: Attempting to gain unauthorized access to our Website, servers, databases, or related systems; introducing malware, viruses, or other harmful code; or attempting to disrupt the normal operation of our Website;
• Data Scraping: Using automated tools, bots, scrapers, or similar technologies to extract data from our Website without prior written consent;
• Impersonation: Impersonating any person or entity, including Pizza Luce employees, or falsely representing your affiliation with any person or entity;
• Unauthorized Commercial Use: Using our Website, content, or services for any commercial purpose without our express written authorization, including reselling our food products obtained through our Website;
• Harassment: Engaging in abusive, threatening, harassing, or offensive conduct directed at Pizza Luce staff or other users;
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works based on our Website content, trademarks, or proprietary materials without authorization;
• Circumvention: Attempting to circumvent or bypass any security features, access controls, or usage restrictions implemented on our Website;
• Legal Violations: Using our services to engage in any activity that violates applicable law, including consumer protection laws enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45 et seq.).

Pizza Luce reserves the right to suspend or terminate your access to our services, cancel outstanding orders, and pursue all available legal remedies if we determine, in our sole discretion, that you have violated any of these prohibitions.

4. Intellectual Property Rights

All content, materials, and elements available on the Pizza Luce Website, including but not limited to text, graphics, logos, photographs, images, menu designs, audio and video clips, digital downloads, data compilations, software, and the overall look and feel of the Website (collectively, "Intellectual Property"), are the exclusive property of Pizza Luce or its licensors and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and unfair competition laws.

The Pizza Luce name, logo, and related marks are trademarks and service marks of Pizza Luce. Nothing in these Terms shall be construed as granting you any license or right to use any of our trademarks, service marks, or trade names without our express prior written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for your personal, non-commercial use in connection with ordering food and engaging with our services as described herein. This license does not include the right to:

• Modify or copy our Website content;
• Use our materials for any commercial purpose or public display;
• Attempt to reverse-engineer or decompile any software on our Website;
• Remove any copyright, trademark, or other proprietary notices from our materials;
• Transfer our content to another person or "mirror" our materials on any other server.

Any unauthorized use of our Intellectual Property immediately terminates the license granted herein and may constitute a violation of applicable copyright, trademark, and other laws, subject to civil and/or criminal penalties under U.S. law.

If you submit reviews, feedback, photos, or other user-generated content through our Website or affiliated platforms, you grant Pizza Luce a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, adapt, publish, and display such content in connection with our business operations and marketing activities.

5. Payment Terms

Pizza Luce accepts various forms of payment as indicated on our Website and at our physical location(s). By submitting an order, you authorize us to charge your designated payment method for the total amount of your order, including applicable food and beverage charges, taxes, delivery fees, and any applicable service charges.

5.1 Pricing and Taxes

All prices displayed on our Website are in U.S. dollars and are subject to change without prior notice. Pizza Luce reserves the right to correct pricing errors at any time. Applicable sales tax will be calculated and added to your order total based on your delivery address or pickup location and the applicable state and local tax rates. Tax rates are determined in accordance with applicable federal and state tax law.

5.2 Payment Authorization

By providing payment information, you represent and warrant that: (i) the payment information is accurate and complete; (ii) you are authorized to use the payment method provided; and (iii) your use of the payment method will not violate any applicable law or contractual obligation. Pizza Luce uses industry-standard encryption and security protocols to protect your payment information but is not responsible for breaches caused by third-party payment processors.

5.3 Refunds and Order Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you experience an issue with your order — including incorrect items, missing items, or quality concerns — please contact us promptly at [email protected]. We will evaluate your concern on a case-by-case basis and, at our sole discretion, may offer a replacement, credit, or refund. Refunds, where approved, will be issued to your original payment method within 5–10 business days, subject to your financial institution's processing times.

Order cancellations must be requested before the order has entered the preparation stage. Once preparation has commenced, cancellations may not be possible and charges may apply.

5.4 Promotional Offers and Coupons

Promotional codes, coupons, and discount offers are subject to specific terms and conditions as communicated at the time of the offer. Promotions may not be combined unless expressly stated, and Pizza Luce reserves the right to modify or discontinue any promotion at any time. Fraudulent use or misuse of promotional codes may result in order cancellation and account termination.

6. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE PROVIDES ITS WEBSITE AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU INFORMATION, PRICING, AND NUTRITIONAL DATA;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

NUTRITIONAL AND ALLERGEN INFORMATION PROVIDED ON OUR WEBSITE IS OFFERED AS A GENERAL GUIDE ONLY AND MAY NOT ACCOUNT FOR VARIATIONS IN PREPARATION, INGREDIENT SUBSTITUTIONS, OR CROSS-CONTAMINATION IN OUR KITCHEN. CUSTOMERS WITH FOOD ALLERGIES, DIETARY RESTRICTIONS, OR SPECIFIC HEALTH CONCERNS ARE STRONGLY ENCOURAGED TO CONTACT US DIRECTLY AT [email protected] BEFORE PLACING AN ORDER. PIZZA LUCE IS NOT RESPONSIBLE FOR ADVERSE REACTIONS ARISING FROM UNDISCLOSED FOOD ALLERGIES OR INTOLERANCES.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the foregoing disclaimers shall apply to the maximum extent permitted by law.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, PIZZA LUCE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES OR THESE TERMS, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM YOUR RELIANCE ON ANY CONTENT OR INFORMATION AVAILABLE THROUGH OUR WEBSITE;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE RESULTING FROM YOUR USE OF OUR SERVICES.

IN ALL CASES, PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

The limitations of liability set forth above reflect a fair allocation of risk between the parties and form an essential basis of the bargain between you and Pizza Luce. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its owners, officers, directors, employees, agents, contractors, licensors, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way related to:

• Your use of or access to our Website or services;
• Your violation of these Terms of Service or any applicable law or regulation;
• Your violation of any third-party right, including intellectual property rights, privacy rights, or contractual rights;
• Any content or information you submit, post, or transmit through our Website;
• Your negligent or intentional misconduct;
• Any dispute between you and a third party related to our services.

Pizza Luce reserves the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent. This indemnification obligation shall survive termination or expiration of these Terms.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of our Website or services, or any order placed with Pizza Luce shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizza Luce operates, without regard to conflict of law principles that would require application of the laws of another jurisdiction.

Subject to the dispute resolution provisions set forth in Section 10 below, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located within the applicable jurisdiction for the resolution of any disputes not subject to binding arbitration. You waive any objection to the exercise of personal jurisdiction over you by such courts and any objection to venue laid therein.

Pizza Luce operates in compliance with applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.), which prohibits unfair or deceptive acts or practices in commerce. If you are a resident of California, additional rights may apply to you under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), as described in our Privacy Policy.

10. Dispute Resolution

10.1 Informal Resolution

In the event of any dispute, claim, or controversy between you and Pizza Luce arising out of or relating to these Terms or your use of our services ("Dispute"), both parties agree to first attempt to resolve the Dispute informally by contacting Pizza Luce at [email protected] and providing a written description of the Dispute, your proposed resolution, and your contact information. Pizza Luce will attempt to respond within thirty (30) days of receipt. Both parties agree to negotiate in good faith to resolve the Dispute before initiating formal proceedings.

10.2 Binding Arbitration

If the parties are unable to resolve the Dispute through informal negotiation within sixty (60) days (or such longer period as the parties may agree in writing), either party may elect to resolve the Dispute through binding arbitration administered by a recognized arbitration organization under its then-current consumer arbitration rules, rather than in court. THE PARTIES UNDERSTAND THAT BY AGREEING TO ARBITRATION, THEY ARE WAIVING THEIR RIGHT TO HAVE THE DISPUTE DECIDED BY A JUDGE OR JURY IN A COURT OF LAW.

The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, including injunctive or other equitable relief. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The costs of arbitration shall be allocated in accordance with the applicable arbitration rules, subject to any applicable law.

10.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PIZZA LUCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, OR COLLECTIVE ACTION OR PROCEEDING. No arbitrator or court may consolidate or join more than one person's or entity's claims against Pizza Luce, or otherwise preside over any form of a class or representative proceeding.

10.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies under applicable small claims court rules and procedures, and the claim remains in small claims court and is not removed to any other court.

11. Term and Termination

These Terms of Service are effective from the moment you first access or use our Website or services and continue in full force and effect until terminated as provided herein.

11.1 Termination by You

You may terminate your account and cease use of our services at any time by contacting us at [email protected] and requesting account deletion. Termination will not affect any orders already placed, payments already processed, or rights and obligations accrued prior to termination.

11.2 Termination by Pizza Luce

Pizza Luce reserves the right, in its sole discretion, to suspend or terminate your account, refuse service, remove or edit content, or cancel orders at any time, with or without cause and with or without notice, including for the following reasons:

• Violation of these Terms of Service or any applicable law;
• Conduct that Pizza Luce determines is harmful, abusive, fraudulent, or potentially illegal;
• Requests by law enforcement or other government agencies;
• Unexpected technical or security issues or problems;
• Extended periods of inactivity;
• Cessation of business operations.

11.3 Effect of Termination

Upon termination, your right to access and use our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

12. Changes to Terms of Service

Pizza Luce reserves the right to update, modify, or replace these Terms of Service at any time, in our sole discretion. When we make material changes to these Terms, we will provide notice by updating the "Last Updated" date at the top of this page and, where appropriate, by notifying you via email at the address associated with your account or by displaying a prominent notice on our Website.

Your continued use of our Website or services following the posting of revised Terms constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any changes. If you do not agree to the revised Terms, you must immediately discontinue your use of our services and, if applicable, close your account by contacting us at [email protected].

Notwithstanding the foregoing, we will not retroactively modify these Terms in a manner that materially and adversely affects your rights with respect to orders that have already been placed and confirmed, except as required by applicable law.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services, including but not limited to third-party payment processors, social media platforms, and delivery service partners. These links are provided for your convenience only and do not constitute an endorsement, sponsorship, or recommendation by Pizza Luce of such third-party websites or services.

Pizza Luce has no control over and assumes no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We strongly encourage you to review the terms and privacy policies of any third-party services you access through our Website. Your interactions with third-party services are solely between you and the applicable third party, and Pizza Luce shall not be liable for any loss or damage arising from such interactions.

14. Food Safety and Health Notices

Pizza Luce is committed to maintaining high standards of food safety and quality in accordance with all applicable federal, state, and local health and safety regulations. Our food preparation facilities are subject to regular inspections by the relevant health authorities.

Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have certain medical conditions. If you have any questions regarding the preparation of our food items, please contact us before placing your order.

Menu items, ingredients, and allergen information are provided for general informational purposes only. While we make every effort to accurately describe our products, we cannot guarantee the complete absence of allergens from any dish, as cross-contamination may occur in our kitchen environment. Customers with severe food allergies are advised to exercise caution and consult with our staff directly.

15. Privacy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Our Privacy Policy describes how we collect, use, store, share, and protect your personal information. By using our services, you acknowledge that you have read and understand our Privacy Policy.

For users in California, our practices are further governed by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which provides California residents with specific rights regarding their personal information, including the right to know, the right to delete, and the right to opt out of the sale of personal information. Please refer to our Privacy Policy for detailed information about your rights and how to exercise them.

16. Severability

If any provision, clause, or portion of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, unlawful, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms to the minimum extent necessary to make the remaining Terms valid and enforceable.

The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect. The parties agree that the court or arbitrator shall endeavor to give effect to the intent of the parties as reflected in the provision to the greatest extent possible given the invalidity or unenforceability of the provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Pizza Luce on our Website, constitute the entire agreement between you and Pizza Luce with respect to your use of our Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No waiver by Pizza Luce of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. No waiver shall be effective unless made in writing and signed by an authorized representative of Pizza Luce. The failure of Pizza Luce to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

These Terms are for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

18. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquakes, pandemic or epidemic disease, strikes or labor disputes, war, terrorism, government action, power failures, internet or telecommunications outages, or any other event or circumstance beyond the reasonable control of Pizza Luce ("Force Majeure Event").

In the event of a Force Majeure Event, Pizza Luce will provide notice to affected customers as soon as reasonably practicable and will use commercially reasonable efforts to resume normal service operations as quickly as possible. During a Force Majeure Event, affected orders may be cancelled and refunded at Pizza Luce's discretion.

19. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your order, or our services, please do not hesitate to contact us using the information below. We are committed to responding to all inquiries in a timely and professional manner.

For legal notices, please direct your correspondence to our email address at [email protected] with the subject line "Legal Notice – Terms of Service." Legal notices shall be deemed received upon confirmation of delivery to the designated email address.

Pizza Luce Terms of Service — Last Updated: June 24, 2026